Telecom operators apologize for network disruption

The Association of Licensed Telecommunication Operators of Nigeria has apologised to subscribers for network outages in some parts of the country.

The Association in a statement on Wednesday attributed the network disruption that still subsists as of the time of filing this report to power cuts and operations-related issues. According to ALTON, network disruption is not intentional.

The statement said, “The outages have been compounded by power and other operations-related issues that have occurred across some major routes in Lagos metropolis and other states resulting in congestion of networks and impact on quality of services.”

The association said movement restrictions and the volatility on the streets had compounded the restoration of outages because engineers had not been able to move about to fix the problems.

It added, “At the moment, affected member operators are exploiting all avenues to remedy the situation.

Engineers are making relentless effort round the clock to resolve issues, while in the interim, efforts are being made to optimise coverage utilising alternative solutions as a stop-gap solution to the most impacted locations.

“We appeal to subscribers to please bear with us and be patient. Let us remember that we need both voice and data communication especially at this critical time.”

The association appealed to people at the barricades to grant access to telecoms engineers to be able to access the affected locations to restore telecom services.

It expressed regret over recent incidents of violence across the country as well as destruction of lives and properties.