By Uchenna Ezeadigwe
Awka
FirstPower Electricity Distribution Company Limited (FirstPower DisCo) has reaffirmed its commitment to improved electricity supply and customer service during its 2026 Customer Engagement Forum held for customers in Nnewi District.
The forum, which took place at Classic Munich Hotel, Nnewi, brought together community leaders, industrialists, business owners and other stakeholders to discuss electricity supply challenges, sector realities, safety issues and ways to enhance service delivery.
Managing Director/Chief Executive Officer of FirstPower, Mr. Okechukwu Okafor, said the engagement was aimed at obtaining customers’ feedback, addressing concerns transparently and strengthening collaboration. He acknowledged the transmission constraints affecting Nnewi but expressed optimism that the ongoing Umuchu 2x60MVA Transmission Substation project by the Transmission Company of Nigeria (TCN), currently about 95 per cent completed, would significantly improve power supply to the area.
Okafor also highlighted ongoing interventions by the company, including network expansion, feeder reconfiguration, the establishment of a meter laboratory in Onitsha and plans for embedded power generation.
He urged customers to obtain meters through approved channels and warned against meter bypass, energy theft and vandalism.
Other management staff explained the electricity value chain, billing and metering processes, customer complaint channels and safety measures, while appealing to communities to protect electricity infrastructure and report suspicious activities.
The forum featured an interactive session where participants raised concerns over power supply, fault response time, metering and infrastructure maintenance, with FirstPower assuring customers of continued efforts to improve service delivery across Nnewi District.
