The Nigeria Communication Commission (NCC) has declared that all unused subscriber data has to be rolled over. In other words, quashing one’s data for a period because they can’t exhaust them is now outlawed.
Unused data by telecom subscribers must be rolled over in subsequent subscriptions, the NCC has said.
Spokesperson for the NCC, Ikechukwu Adinde, says the agency reached the decision at the regular bi-annual meeting with senior executives of telecommunication companies on complaints management.
The meeting, which held virtually, focused on consumer relations and complaint management processes.
“The commission hereby wishes to restate that its direction of June 2018 to service providers to commence implementation of data rollover from 26 June 2018 remains in force,” the statement from the NCC reads.
“In other words, a subscriber’s unused data must be rolled over to his/her subsequent data subscription.
Therefore, the commission urges service providers to continue to inform and educate subscribers on the procedures and processes for data rollover,” it added.